Wednesday, July 18, 2018

Unsatisfied Tint Job On My Car

Since 2000, our family has had all our vehicles tinted by Paul Shultz (owner) at auto car window film tinting tools and never encountered any issue with the tinting performed. Always professional, clean, on point and courteous. Unfortunately, Paul is out of town due to a death in his wife's family and a slim Hispanic male manager was left to run the business and an installer by the named Chris. I recently purchased a 2016 Lexus GX460.  On May 19, 2016, I took the vehicle to be tinted. Chris performed the tinting of my vehicle. I waited about 2 1/5 hours. Upon the SUV being returned, I noticed areas with what appeared to be lint or dirt between film and glass, but the manager assured me it was water and in 3 or 4 days it would disappear and if not to bring it back. I followed all instructions: not lowering the windows (locks taped), not cleaning the windows and park SUV in the sun for the water to dry. Today, May 26, 2016, I inspected the windows again to find not only poorly cut film and shoddy installation, but what was said to be water was actually lint/dirt between film and glass. It certainly did not merit the $428.00 that I was charged. There were numerous defects and scratches on the tints and dirt between the tint and the glass as if the windows had not been cleaned prior to installation. The door jam and carpet were left with dirty shoe markings on the driver's side and scratches, which I had to clean and have buffed out. Today, May 25th (6 days) later,  I returned to have the job done properly, but the manager wanted to tell me that some of the defects were normal and pointed out that I seemed upset. he had no listening skills whatsoever. There were 7 window tints defective out of 10. They initially changed only two. His excuse for the remaIning windows was that my vehicle has electronics that could be damaged by replacing the tints. Upon inspecting the vehicle before leaving, I noticed that an approx 1.5" scratch on the top corner of the rear window tint had not been fixed, so the manager who appeared upset reluctantly took my vehicle back into the shop to have it replaced. He went looking for Chris, who once again was inside of his own car. The vehicle was taken back into the shop a 3rd time because of all of the lint between the tint and driver window Tint Tools, which I had also pointed out and had not been corrected. Now that window would be fixed too. Why couldn't they be taken care of it the 1st time around without all this in/out and wasting my time (4 hrs). Hugo, who has been working there for many years ended up fixing that window. However, my front window nor my passenger windows were repaired. I am leaving the establishment without receiving the service I paid for. The manager's only concern was to rush me out so that I wouldn't see what had not been repaired/replaced. Before leaving, I told him that had it been his vehicle, wasted timed and money, he would have been upset. I asked when would Paul return and initially it seemed as if he ignored my question. I asked a 2nd time and he replied that he was not sure but probably in a month or so. So, I am left to write this review because I am totally dissatisfied with the poor workmanship, the la k of professionalism and the poor customer service. The manager's position was to correct the shoddy job and address his staff instead of having an attitude with the customer, who paid for a service which was not provided properly. Because our family has always held Paul, the owner, to a higher standard, respected him as a professional throughout the last 15 years, and recommended his shop, I will make sure to advise him of this review to yellow turbo squeegee. However, at this point and time and with the current crew at auto car window film tinting tools, I DO NOT RECOMMEND you take your vehicle there. Or at the very least call first 305-324-0753 to ensure Paul or his wife are there and if you do go there make sure Hugo does your job. Inspect it before you leave and write every concern on their copy of the receipt.After submitting this review, I conducted some research and have learned that "Ariel" is in fact a co-owner. So folks I will NOT ever recommend this establishment again. Because as a co-owner he should have handled the situation and known that customer service is imperative to all successful businesses .